Return Policy

Return Policy

Not in love with your purchase? Simply return your unwanted item(s) back to us within 15 days of your purchase date. Please make sure your item(s) meet our criteria below. NO EXCEPTIONS ALLOWED.

WE ONLY OFFER STORE CREDIT FOR RETURNS! We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchase and feel free to reach out to us if you have any questions or need help with sizing or styling. Store credit never expires. You will receive your store credit in a form of an E-Gift Card via email to the email you have on file.  

How can I return an item?

♥ Merchandise must be returned within 15 days from the date of the order to be eligible for a STORE CREDIT. International orders are allowed 30 days. Any returns sent after this period will be denied. 
♥ All Merchandise must be returned in NEW CONDITION (unwashed, unaltered with original tags attached.) Any return received with make up stains, deodorant stains, pet hair or smoke and/or perfume smell will be refused and returned to you and are subject to a shipping charge. 
♥ Return shipping is non-refundable, unless you received a damaged, defective, or wrong item(s).
♥ ALL SALE ITEMS ARE FINAL!! We will not accept any returns or exchanges on any sale item(s).
♥ Original shipping charges are non-refundable.
♥ If items are sent back past the return policy period, the customer is responsible for return postage. 

Where do I send my return to?

Mail your online return to the following address:

Purple Dot Fashion
9806 Waterview Pkwy
Rowlett, TX, 75089
♥ Please allow 7 business days after the receipt of the returned item for your return to be processed and Store Credit sent via email..
♥ We recommend tracking and ensuring that packages sent back are received. We ARE NOT responsible for any lost/damaged return packages.

Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 15 day period for store credit?

Unfortunately we cannot accept any item(s) past the 15 day return policy for store credit. If item(s) are returned past this period, the customer will be required to pay the shipping charge to have the item(s) sent back. 

Non-returnable Items:

♥ Gift certificates
♥ All Sale Items
♥ All Jewelry
♥ All camisoles 
♥ All Undergarments
♥ All Accessories
♥ All Purses/Wallets
♥ Intimates + Bodysuits
♥ Hats
♥ Belts

Shoes Return Policy: 

Same steps and rules written up top apply for shoes as well.

♥ Shoes need to be placed in the original box with the original wraps and paper. The original box cannot have any damages.
DO NOT use original shoe box as a shipping box. If stickers are placed on the original shoe box, you will be charged for returning the shoes and no store credit will be applied. NO EXCEPTIONS.
♥ Please place shoes inside another box or wrap with shipping paper. 
♥ Shoes cannot be used, worn, or washed.
♥ NO damages, scrapes or stains.

Damaged, Defective, or Wrong Item(s)

♥ Should you receive damaged, defective, or wrong item(s), contact our customer support team immediately at (214)-866-5137 or (214)-274-2525 so that we can send you a replacement item and include a return shipping label for your damaged, defective, or wrong item(s).

♥ We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item.


Undelivered Packages

♥ Packages that have been returned to us "Undeliverable" are subject to re-shipping at buyers expense, and initial shipping charges are non-refundable.